This policy describes our shipping methods, delivery timelines, and procedures for products purchased through the Aspire Wellness online store. We are committed to delivering your orders safely and promptly.
1. Shipping Coverage Area
We currently offer shipping to the following areas:
- Nationwide delivery: We deliver all over Pakistan.
We do not currently offer international shipping. If you require delivery outside Pakistan, please contact us to discuss available options.
2. Shipping Methods
We use reliable courier partners to ensure your products arrive safely:
- Courier partners: Orders are delivered by Trax and TCS.
- Cash on delivery: Available. You can pay the courier when your order arrives.
Packaging
All products are securely packaged to prevent damage during transit. Fragile items are given additional protective packaging. If you have specific packaging requirements, please mention them in your order notes.
3. Order Processing Time
Once your order is placed:
- Orders are dispatched after we confirm them with you
- Orders placed on weekends or public holidays will be processed on the next business day
- You will receive an email confirmation once your order has been dispatched
4. Estimated Delivery Timelines
Delivery times are estimated from the date of dispatch (not the date of order placement):
| Shipping Method | Estimated Delivery | Availability |
|---|---|---|
| Courier (Trax / TCS) | About 5 working days | All over Pakistan |
Please Note
Delivery timelines are estimates and may be affected by factors beyond our control, including weather conditions, courier delays, public holidays, and natural disasters. We will keep you informed of any significant delays.
5. Shipping Charges
Delivery charges depend on your city and order:
- Standard shipping: The delivery charge is shown at checkout before you confirm your order
All shipping charges are clearly displayed during the checkout process before you confirm your order. There are no hidden fees.
6. Order Tracking
We provide tracking information for all shipped orders:
- Once your order is dispatched, you will receive an email or SMS with your tracking number and courier details
- You can track your order through the courier's website or by logging into your account on our website
- If you have any difficulty tracking your order, please contact us with your order number and we will assist you
7. Delivery Issues
If you experience any issues with your delivery, we are here to help:
- Damaged items: If your product arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or refund.
- Missing items: If any items are missing from your order, contact us immediately so we can investigate and resolve the issue.
- Wrong items: If you receive an incorrect product, please do not use or open it. Contact us and we will arrange for the correct item to be sent and the wrong item to be collected.
- Failed delivery: If the courier is unable to deliver to your address, they will attempt delivery again. After two failed attempts, the package will be returned to us and we will contact you to arrange redelivery.
Inspection on Delivery
We recommend inspecting your package at the time of delivery. If you notice external damage to the packaging, please note it on the courier's delivery receipt and contact us promptly.
8. Order Changes & Cancellations
If you need to modify or cancel an order:
- Changes or cancellations can be made before the order has been dispatched by contacting us as soon as possible
- Once an order has been dispatched, it cannot be modified. However, you may return the product after delivery as per our Return & Exchange Policy.
- Address changes after dispatch may be possible depending on the courier. Contact us immediately and we will do our best to assist.
Please refer to our Return & Exchange Policy and Cancellation & Refund Policy for details on returns and refunds.
Shipping Questions?
If you have any questions about shipping, delivery timelines, or need help tracking your order, please get in touch.
Contact Us