Payment and Billing Policy

1. Accepted Payment Methods

Aspire Wellness accepts the following forms of payment for all services and products:

• Cash (Pakistani Rupees)
• Bank transfer (details provided upon request or on invoice)
• Mobile wallets (JazzCash, EasyPaisa)
• Credit and debit cards (Visa, Mastercard)
• Online payment through our website (for bookings and product purchases)

All prices on our website and at the clinic are listed in Pakistani Rupees (PKR) and include applicable taxes unless otherwise stated.

2. Session Fees & Service Charges

Our service fees vary depending on the type of treatment, duration, and practitioner. The following general guidelines apply:

• Initial assessment and consultation fees may differ from follow-up session fees
• Specialist treatments may carry different fee structures
• Home visit services include an additional travel fee based on location
• Corporate and group session rates are available upon request

3. When Payment Is Due

Payment for services is expected as follows:

• In-clinic sessions: Payment is due at the end of each session, unless you have a prepaid package or prior billing arrangement.
• Online bookings: Payment is required at the time of booking to confirm your appointment.
• Home visits: Payment is due upon completion of the home visit session, or may be prepaid online.
• Product purchases: Payment is required at the time of purchase, whether in-clinic or online.

4. Treatment Packages & Prepayment

We offer discounted treatment packages for patients who commit to a course of treatment. Package details:

• Packages must be paid in full at the time of purchase
• Package prices reflect a discount compared to individual session rates
• Packages are valid for 3 months from the date of purchase unless otherwise stated
• Packages are non-transferable to other individuals
• Unused sessions within an expired package may be forfeited. Extensions may be granted at the clinic's discretion upon request.

Please refer to our Cancellation & Refund Policy for details on package cancellation and refund calculations.

5. Online Payments & Security

When you make payments through our website, your financial security is our priority:

• All online transactions are processed through secure, PCI-compliant payment gateways
• We do not store your credit card or debit card details on our servers
• Your payment information is encrypted using industry-standard SSL/TLS technology
• You will receive an email confirmation for all online payments

If you encounter any issues with online payments, please contact us immediately and we will assist you in resolving the matter.

6. Invoices & Receipts

We provide proper documentation for all financial transactions:

• A receipt will be issued for every payment made at the clinic
• Digital receipts are sent via email for all online transactions
• Detailed invoices can be provided upon request for insurance or employer reimbursement purposes
• If you require a specific format for your invoice (e.g., for corporate billing), please inform our reception team

7. Insurance Claims

Aspire Wellness can provide documentation to support your insurance claims:

• We can provide detailed treatment reports, invoices, and receipts formatted for insurance purposes
• Insurance claims are the responsibility of the patient. We do not deal directly with insurance companies unless a prior arrangement has been made
• Full payment is required at the time of service, regardless of insurance coverage
• If your employer or insurer has a direct billing arrangement with us, this will be communicated prior to treatment

8. Outstanding Balances

We expect all accounts to be settled promptly. In the event of an outstanding balance:

• A friendly reminder will be sent within 7 days of the due date
• A formal reminder will be sent after 14 days
• If the balance remains unpaid after 30 days, we reserve the right to suspend future appointments until the balance is cleared
• We are committed to working with patients to resolve billing concerns. If you are experiencing financial difficulties, please speak to us so we can discuss possible arrangements.

9. Price Changes

Aspire Wellness reserves the right to adjust service fees from time to time. When fee changes occur:

• Existing patients will be notified at least 30 days in advance of any fee increases
• Updated fees will be published on our website and displayed at the clinic
• Prepaid packages purchased before a price increase will be honoured at the original price
• Promotional or discounted rates are available for a limited time as specified and may not be combined with other offers